Victorian Health Experience Survey
Sunraysia Community Health is participating in the 2024 Victorian Healthcare Experience Survey (VHES). It helps us understand your experience with us and how we can keep improving our services.
If you attended an appointment at Sunraysia Community Health Services in January or February this year (2024), you may be contacted and invited to participate in the online Survey.
Data collected by the VHES program provides consistent, benchmarked measures of patients’ experiences of care.
Results are reported back to health services, the Department of Health and Safer Care Victoria to support collaboration and quality improvement initiatives that promote a patient-centred approach to healthcare delivery. Understanding the aspects of care that are most important to patients enables a focus on improvements in areas where they are likely to have the greatest positive impact.
Ipsos Public Affairs administers the VHES program on behalf of the Department of Health.
Completing the survey
Important things to know about the survey:
- Your responses are anonymous, tell us how we are doing and help to improve our service and programs.
- The Survey is available in 28 languages other than English.
- You can complete the Survey online or over the phone, just call the survey hotline (1800 356 928 between 12pm – 8pm, Monday to Friday, except public holidays)
- You can also ask your clinician for help to understand and complete the survey if you need.
Your privacy is important to us and we have only shared your contact details with the Department of Health so they can complete the Survey. This is authorised under law as per the Information Privacy Principles (IPPs) as contained in the Privacy and Data Protection Act 2014 (Vic) (the PDP Act); and
the Health Privacy Principles (HPPs) as contained in the Health Records Act 2001 (Vic) (the Health Records Act).
For more information on Privacy and Consent relating to the Survey, click here.
If you do not want to complete the Survey, please email us via schs@schs.com.au before 23 March 2024 telling us this. No further explanation is required to remove you from the Survey list.