Sunraysia Community Health Services

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SCHS Telehealth

Important:

SCHS Telehealth is by appointment only. This is not an emergency service. If you need urgent medical attention, please contact Emergency Services or visit your nearest Hospital.

Welcome to SCHS Telehealth

This service lets you attend your appointment by secure and private video and you can join from home or anywhere private.

On this page you’ll find simple steps to help you get ready, check your device, and join your video call.

Please read the information below before starting your telehealth video call.

Start video call
Staff login
  • You will receive a confirmation letter, email or SMS outlining your appointment day and time.
  • We recommend doing a test call before your appointment to make sure everything works well, including your camera and microphone. You can do a test call by clicking this link:
    https://vcc.healthdirect.org.au/precall

You will need

  • A well-lit, quiet and private area for your call, so that you will not be disturbed during the appointment.
  • A good connection to the internet using your computer, laptop or tablet, you can also use your smartphone (iPhone or Android). As long as your device has a camera and microphone.
  • Pen and paper if you would like to take any notes.

Start your call 5-10 minutes before your appointment time.

  • Click Start video call above to begin your call.
    • Select the clinic you will be attending and follow the prompts
    • Remember to allow vcc.healthdirect to use your microphone and camera
  • Use the Test call button anytime to check your internet connection and equipment.

Support
If you have trouble connecting to a video call, first check the Need more help? section below.
You can also contact the health professional you are meeting with.

Staff members using Video Call for appointments click Staff login.

Before your call begins, the system will check that your equipment is ready by:

  1. Test your internet speed
  2. Check your speakers
  3. Check your microphone
  4. Check your camera

Important: When prompted, click "Allow" to give the site permission to access your camera and microphone.
You’ll then be asked to:

  1. Enter your name and phone number
    Accept the terms of use
  2. Agree to the privacy policy

Want to see how it works? Watch this video to learn how to join the waiting area and connect with your service provider. If you run into technical issues, refer to the need more help? section.

If there are difficulties during a Video Call, the healthdirect video call troubleshooting guide will answer most of your questions.

If the troubleshooting guide doesn’t help you, there are other forms of support.

Check the links below for more information:

Translatable guides (using Google Translate)

If you have feedback regarding your video call experience, please fill out our feedback form here: https://schs.com.au/contact-us/feedback

Frequently Asked Question

Healthdirect Video Call is a secure, easy‑to‑use telehealth platform that allows you to have a video appointment with your health professional from your phone, tablet, or computer. It’s designed especially for Australian healthcare and meets national privacy and security standards.

Yes. The call is secure. No one can watch or listen without permission. Nothing is recorded.  No video or sound is saved.
Your name and appointment time are used only by SCHS.

No. You do not need to download anything; video call works through your internet browser.

Many can, such as:

  • Check‑ins
  • Follow‑ups
  • Medication reviews
  • Mental health appointments

Some visits still need a physical check. Your health professional will tell you what the best option is for you.

Try clicking the link again. If you cannot reconnect, your health professional may call you.

Join the call as soon as you can. If you miss it, contact SCHS to rebook.

Using Healthdirect Video Call is free. SCHS may still charge for the appointment.

Yes. You can have someone with you in the room, or your health professional can invite others to join the video call if needed, with your permission.

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